Omnichannel
AI Assistants
of a New Generation
An AI assistant for business: answers clients 24/7 on your website and in messengers, fills the CRM itself and books appointments.
- clients daily
- 7 500+
- requests automated
- 99%
- operational costs
- −85%
- no days off
- 24/7
How it works
Three components, one AI service
-
01 Unified channel dashboard
- All client conversations on one page.
- Full history, context and analytics for every contact.
- Response templates and LLM-powered replies right in the chat.
-
02 Built-in CRM
- Client profiles, deal stages, tags and notes, without a separate CRM.
- AI fills in data automatically from conversations.
-
03 Booking calendar
- AI schedules appointments, sends reminders and handles rescheduling automatically.
- Clients book directly through the chat, no calls needed.
- The calendar can be embedded on your website as a widget.
What the assistant can do
Capabilities that already work for our clients
- 01
Answers in any channel
Website, Telegram, WhatsApp, Instagram: one engine, one knowledge base and one logic for all channels. A client who writes at 3 a.m. gets an answer in seconds.
Website · Telegram · WhatsApp · Instagram
- 02
Speaks the client's language
It detects the language of the request and holds the whole conversation in it. Support for a digital services company worked in several languages from day one, without hiring a multilingual staff.
- 03
Works with data, not templates
It pulls data from the CRM, knowledge base and backend: checks order status and payment, and issues refunds on its own by set rules. Disputed cases go to a human with the full history.
- 04
Qualifies and brings to a booking
It tells about services and prices, shows free slots, books and sends a payment link right in the messenger. It checks the receipt screenshot itself.
- 05
Hands the dialogue to a human
The operator sees all conversations in real time, joins in one click and returns the dialogue to the bot with one button. Three modes: Bot, Operator, Manual.
- 06
Custom configuration
Integration with external systems on request: CRM, ERP, analytics and any client services via API. Choice of LLM: ready-made models (GPT, Claude, Gemini) or a custom model trained for your business domain.
GPT · Claude · Gemini · API
How we launch
-
Audit
We review your processes and data and tell you what can really be automated and what cannot.
-
Pilot
We build one scenario on your data and run it on part of the flow. You see it working before any big investment.
-
Production launch
Integrations, access rights, fault tolerance, team training. Price and deadline are fixed in the contract.
-
Growth
The solution does not freeze on launch day: it gets more accurate on your requests and cheaper as volume grows.
For example, the AI assistant for the villo.studio video studio was launched in a week.
-
customer support
AI assistant for gaming support
- −68% staff reduction
- −85% operational costs
- −38% complaints
client: KupiKod
-
lead generation
Voice assistant for studio booking
- 3+ languages supported
- +19% retention
- −60% missed bookings
client: villo.studio
pricing
from 35,000 RUB / mo
- Setup and integration with your infrastructure
- Training on your knowledge base
- Updates and new scenarios
- 24/7 support and monitoring
Our
strengths
-
Technology expertise
A team of graduates from top technical universities and specialists from Tinkoff, Sber and leading fintech companies.
Mathematical foundation is the basis for every decision we make.
Team
TANTAL.AI -
Fast launch
Launched the AI assistant in one week, and manager workload dropped significantly. It handles client inquiries in three languages, around the clock.
Bonus: built-in CRM and booking calendar. We no longer lose clients due to slow responses.
Damir Osaulenko
Founder of villo.studio
Further reading
Articles from our blog
- 01
How an AI assistant handled 10,000+ tickets per day
Support for a digital services company: backend integration, automatic refunds, several languages and a launch in 8 weeks.
blog · case
- 02
How an AI assistant replaced a manager at a video studio
Booking and payment in the messenger window, receipt checks, a CRM that fills itself and a panel for operators.
blog · case
- 03
Automating dental patient scheduling with an AI assistant
Booking, reminders and fewer no-shows: how to relieve a clinic administrator and stop losing patients.
blog
F&Q
Frequently asked questions about the AI assistant
How is an AI assistant different from an ordinary chatbot?
A chatbot follows scripts and breaks on non-standard wording. An AI assistant understands context, turns to real data (CRM, knowledge base, order statuses), makes decisions by set rules and holds a meaningful dialogue. That is why clients see it as full-fledged support.
How much does an AI assistant cost?
From 35,000 RUB per month. The price includes setup and integration with your infrastructure, training on your knowledge base, updates and new scenarios, and 24/7 support and monitoring.
We calculate the exact amount after reviewing the task: it depends on the number of scenarios and channels, integrations with your systems and whether the model needs to be trained further on your data.
Which channels does the assistant work in?
On your website (widget), in Telegram, WhatsApp, Instagram and other messengers. The engine, knowledge base and logic are shared, and the format adapts to the channel: in Telegram these are buttons for quick choice of actions, on the website a full chat where you can attach a screenshot or a receipt.
What happens if the assistant does not know the answer?
It hands the dialogue to a human together with the whole conversation history. The operator joins in one click from the panel and, when the question is solved, returns the dialogue to the bot. For tasks that need an employee, the assistant can notify them in Telegram.
How fast can it be launched?
It depends on integrations. The assistant for the villo.studio video studio was launched in a week. Support for a digital services company, with backend integration, automatic refunds and several languages, took 8 weeks: audit, integration and training, pilot, full launch.
Can I choose the language model?
Yes. You can take a ready-made model (GPT, Claude, Gemini) or a custom one trained for your business domain. We compared how to choose for the Russian stack in the article YandexGPT vs GPT for business (in Russian).
What if clients call instead of writing?
For calls there is a voice AI bot (page in Russian): it answers incoming calls and dials clients in a natural voice. For the sales department there is a separate solution: AI for sales (page in Russian) with instant lead response, qualification and a CRM without manual entry.
