AI assistant
for customer support

At launch there were more than 7,500 requests a day across all social networks; today the flow is over 10,000. Customers need answers around the clock, and problem orders have to be resolved faster: they used to take up to three days.

Keeping a large team of operators for such a flow is expensive, so the assistant has to close typical questions on its own.

Receives data from the CRM / knowledge base. Responds to clients and helps resolve order issues using algorithms.

• Works 24/7 in all social networks
• Answers from CRM and knowledge base data, not with generic phrases
• Closes typical requests on its own, without an operator