rueng
A customer chatting with an AI assistant in a messenger on a smartphone screen

AI assistant
for customer support

An AI assistant for gaming support: answers customers 24/7 in all social networks and helps resolve order issues. Client: KupiKod.

requests per day
staff reduction
operating expenses
customer complaints
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Task

More than 7,500 requests a day across all social networks. Customers need answers around the clock, and problem orders have to be resolved faster: they used to take up to three days.

Keeping a large team of operators for such a flow is expensive, so the assistant has to close typical questions on its own.

Solution

Receives data from the CRM / knowledge base. Responds to clients and helps resolve order issues using algorithms.

  • Works 24/7 in all social networks
  • Answers from CRM and knowledge base data, not with generic phrases
  • Closes typical requests on its own, without an operator

Result

What changed after the launch

7500+
requests
−68%
staff reductions
−85%
operating expenses
−38%
customer complaints
99%
closes typical requests
24/7
working mode in all social networks
from 3 days to seconds
acceleration of problem solving

Related reading

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Service

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